{"id":10279,"date":"2022-10-20T10:10:42","date_gmt":"2022-10-20T10:10:42","guid":{"rendered":"https:\/\/loans.tiida-nissan.ru\/?p=10279"},"modified":"2022-12-08T18:41:04","modified_gmt":"2022-12-08T18:41:04","slug":"gdpr-telephone-and-call-notes-are-personal-data","status":"publish","type":"post","link":"https:\/\/loans.tiida-nissan.ru\/gdpr-telephone-and-call-notes-are-personal-data.html","title":{"rendered":"GDPR: Telephone and call notes are personal data"},"content":{"rendered":"

\"GDPR:<\/div>\n<\/p>\n

The claim for information according to Art. Section 15 of the GDPR gives the data subject the right to request information from the controller as to whether and, if so, which personal data relating to him or her are being processed. <\/p>\n

Since the introduction of this right to information, however, there has been disagreement about which specific data can be legitimately requested from the person concerned. Now the Cologne Higher Regional Court has ruled in a judgment of 26.07.2019 concretized how far this right to information extends (OLG Cologne, ruling v. 26.07.2019, Az. 20 U 75\/18 ). For all companies that collect or process personal data, the ruling means one thing above all: more effort.<\/p>\n

Demand for information against insurance company<\/h2>\n

In the dispute, the plaintiff had taken out a life insurance policy together with supplementary occupational disability insurance with the defendant. During the term, a dispute arose between the parties, in the course of which the plaintiff demanded full information about all personal data concerning him that the insurance company had stored, used and processed. He requested u.a. Information on all conversation notes and phone logs on file with the insurance company that arose in the course of communications between the claimant and the insurance company specifically regarding the application for policy loans.<\/p>\n

The insurance company refused to provide information to the extent requested and only sent the plaintiff a list of personal data "from central data processing" and a list of personal data from "life insurance contract no. …" (sog. Master data). The insurance company took the view that such a far-reaching right to information could not be derived from Art. 15 GDPR would result. Among other things, the company pointed out that for economic reasons it could not be expected to search extensive data files.<\/p>\n

The previous process<\/h2>\n

Since the GDPR had not yet entered into force at that time, the plaintiff based his request for information on Section 34 of the German Federal Data Protection Act (BDSG). The Cologne Regional Court dismissed the action in full, including the claim for information (Cologne Regional Court, judgment v. 09.04.2018, Az. 26 O 360\/16). The plaintiff then filed an appeal.<\/p>\n

OLG Cologne: There are no more trivial data<\/h2>\n

The OLG Cologne upheld the claim and ordered the insurance company to provide information. It first clarified that the law in force at the time of drafting the appeal decision to be taken, i.e. the new GDPR, should be applied.<\/p>\n

According to Art. 15 Abs. According to the OLGVO, every data subject has the right to request confirmation from the controller as to whether personal data relating to him or her are being processed. If this is the case, they u.a. a right to information about this personal data. The term "personal data" i.S.d. Art. 4 no. 1 GDPR includes any information relating to an identifiable natural person:<\/p>\n

"The provision thus covers both personal information used in context, such as identification features (z.B. Name, address and date of birth), external characteristics (such as gender, eye color, height and weight) or internal conditions (z.B. opinions, motives, desires, beliefs and value judgments), as well as factual information, such as property and ownership, communication and contractual relationships, and all other relationships of the person concerned with third parties and their environment (…).<\/p>\n

Also such statements that provide a subjective and\/or objective assessment about an identified or identifiable person have a personal reference (…)."<\/p>\n

Due to the extensive processing and linking possibilities of modern information technology, "there is in fact no longer any "trivial data," the court said.<\/p>\n

Also telephone notes and conversation notes <\/h3>\n

In this respect, the view of the insurance company is not in line with the GDPR. Insofar as statements made by the plaintiff himself or, for example, by clerks about the plaintiff are recorded in conversation notes or telephone memos, these are without further ado personal data within the meaning of Art. 15 GDPR.<\/p>\n

A limitation to easily ascertainable "master data" would not be compatible with the broad data concept of the GDPR. The defendant must carefully identify all data that have a personal connection to the plaintiff.<\/p>\n

No trade secret<\/h3>\n

The insurance company could also not successfully plead that a correspondingly broad definition of data would violate their trade secrets. This is true if only because the plaintiff himself had provided the information to his insurance company. This information thus does not require protection and cannot constitute a trade secret.<\/p>\n

Unreasonable effort to seek out?<\/h3>\n

Does it matter that it would involve great economic effort for the large company to search out these telephone and call notes? The answer of the Cologne Higher Regional Court is: no. The defendant could also not invoke an economic impossibility with regard to the search and securing of files for personal data. It is up to them to organize electronic data processing in accordance with the law and to take into account data protection and the rights of third parties.<\/p>\n

Conclusion<\/h2>\n

The position of the OLG Cologne on the scope of the right to information under Art. 15 para. 1 of the GDPR as well as the statements on "economic impossibility" have further implications for all companies that collect or process personal data. The obligation to identify and store all telephone records and call notes on a person may require a considerable amount of time and effort.<\/p>\n

Please note, however, that failure to provide information or to provide complete information to data subjects under Art. 83 para. 5 lit. b GDPR are at risk of a significant fine. It is therefore advisable for all responsible parties to make necessary organizational arrangements in good time for prompt and proper provision of information.<\/p>\n","protected":false},"excerpt":{"rendered":"

The claim for information according to Art. Section 15 of the GDPR gives the data subject the right to request<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"yoast_head":"\nGDPR: Telephone and call notes are personal data - loans.tiida-nissan.ru<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loans.tiida-nissan.ru\/gdpr-telephone-and-call-notes-are-personal-data.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GDPR: Telephone and call notes are personal data - loans.tiida-nissan.ru\" \/>\n<meta property=\"og:description\" content=\"The claim for information according to Art. 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